Providing great service may seem like it would be every lenders/loan officers goal.
And most loan officers will say they do have great customer service. I feel that to provide truly great customer service the loan officer has to truly lover their business and enjoy working with their clients.
I am now in my 25th year in the mortgage business, and I can tell you there is nothing else I’d rather be doing. I do everything possible to make sure that what I quote up front to my clients is how it comes out at closing. I don’t want my clients to have a bad surprise at closing, and to make sure there are no surprises I am very thorough up front.
My initial loan scenarios will provide detail that is unusual for the mortgage industry. Also, I include a “screen capture” video presentation that will help explain the scenarios, as if my clients are sitting right in front of me. My providing a video, my clients are able to review the scenarios and video as often as they want, all they way to the closing table.
The way I handle my clients results in many positive testimonials. Below are many of them. I have also included links to my Yelp Profile and also my Linkedin Profile, where many of my clients and REALTORS® have posted reviews.
“I am IMPRESSED with the passion Tim has for his clients! Tim has raised my level of customer response and service in my own work.“
“More Customer Stories”
Tim Storm was my Loan officer for my last purchased home. I utilized my VA benefits . This man is just world class all the way through. His expertise navigating through the VA process was amazing. Tim kept me informed throughout the process via web videos and email. Customer Oriented and professional service! Would definitely recommend to close family and friends.
My husband and I used Tim Storm to purchase our home using my husband’s VA. The transaction was very easy. Tim worked with our Real Estate broker to make our home purchase super smooth. After our home purchase we re-financed with Tim Storm again to get an even better rate. Once again Tim proved to be extremely helpful and I would refer him to everyone I know. If you need a home loan be sure to contact Tim Storm!!
I worked with Tim on a recent refinance of our home. Tim was spot on and very efficient, and I was amazed at how quickly and smoothly we were able to close. Tim is a true and honest business professional, and I will continue to use Tim for any future loan services.
Tim was absolutely great to work with. He provides the highest amount of communication possible through the loan process. He always returned all calls and emails promptly. He is very honest and upfront with any issue that came up so we were able to work together to solve the problem. He is very personable and easy to work with. I highly recommend Tim Storm to anyone that is looking for a lender.
From the start of our Loan selection process Tim was very helpful and innovative in the way he presented his work. We really appreciated having Tim there with us for the long haul! We liked him so much we went back to Tim for our refinance 18 months later!
Tim was fantastic to work with for our home loan. He was always reachable and prompt with a response. Very helpful each step of the way. Look forward to working with him again!
We’ve used Tim for two home loans and will continue to use him on future loans or refinances. He’s extremely knowledgeable, very personable, an expert on VA loans, quick and efficient. Both loans went very smoothly. We give him our highest recommendation without qualification.
Tim is a true professional. Over 25 years in the business.Tim did amazing and we closed a day early and would recommend him to anyone. Tim had prompt and excellent service got the deal closed early.First class lender.My clients loved him and would refer Tim to any of my clients.
I worked with Tim to help coordinate financing my new home. I was moving to CA from out of state. Tim helped to provide me with great quotes prior to my move so that I knew exactly what I was qualified to purchase. He has also helped me in additional refinancing of my house. I would not trust anyone but Tim Storm. If you are looking to purchase a home or refinance, Tim should be your go-to person.
Tim is an outstanding, pro-active mortgage broker who looks out for his clients’ best interest, is completely honest and ethical and provides excellent service. He has refinanced our homes multiple times, alerting us when there’s a great deal available. He responds to phone calls, e-mails and texts promptly, and it’s a pleasure to work with him
IMPRESSED with the passion that Tim has for his clients. I have been in the real estate world over 25 yrs. and I have worked with numerous Lenders over the years. Tim is by far, the most outstanding in his field.
The exceptional time and care with my clients has always lead to the most positive feed back to me. I have always received “Tim is awesome…he was so patient with me and explained everything so I could understand my options”
When Tim is handling my clients loans, I know our transactions will be a success! Thanks Tim for being on my team!
Tim has been a great asset to out Real Estate team. He provides excellent service and can get loans closed on time. He is well versed in VA loans, knows the ins and outs.
Tim was recommended to me by friends and an experienced real estate broker, and I am so glad they did! Tim is a pleasure to work with – he is smart, experienced and honest, and he was able to secure me a much better deal than anyone else. He made an often arduous process easy, clear, and fast. I highly recommend him!
I have known Tim for over 20 years and he has been in the mortgage business the whole time. Tim knows the business as well as anyone. He is honest, hard-working, and will do a great job for you.
Tim is a fantastic lender. He is an objective problem solver. I love sending Tim my clients because he takes care of them and takes care of business.
We worked with Tim when we bought our first house. We knew nothing, and he helped explain everything in great detail. At the start of the process we didn’t know an FHA from a jumbo and by the end we were well-informed and had a home to show for it.
I have worked with Tim and his team on two mortgage transactions in the last 6 months. Tim is great to work with! Always available to answer questions, knowledgeable, great response times to emails and phone calls, patient and he has a high degree of integrity on everything he works on. He consistently goes the extra mile to make sure things stay on track, close on time and best of all, everything he quoted prior to beginning the transactions were accurate and on target. What more could you want in a Mortgage Broker? I recommend him highly and would not hesitate to use his services again. Thank you, Tim!
When I finally decided to use my VA benefits some 25 years after I left the USMC I searched the internet for a VA loan supplier to convert a conventional loan to a VA Loan. I tried to find one in California but ended up contacting one in Utah. They had a slick website and the Loan officer promised me smooth sailing. The next day I found Tim Storm at Emery. Tim told me some things that I did not want to hear so I checked with the oh-so-slick Utah loan officer. They assured me that Tim was wrong and we could move on. Well, Tim was not wrong. He knew from Day 1 all that was required and he told me so. After I wasted a month discovering that Tim was not only right but also had a much better company behind him, I dumped the Utah VA Loan company and began my loan process all over again with Tim. As painful as that sounds it was worth it. Tim got me the rate I wanted, the cost structure I could afford, and he was there every step of the way. Tim Storm (T-Storm!) is an absolute professional and he puts his clients first. Save yourself some pain and listen to me. Call Tim. He Knows. He Performs. Put the TStorm to work for you and you will not be sorry. Emery Financial is lucky indeed to have Tim on their staff. We as consumers are lucky to have a pro like Tim in the marketplace. As a Sales Manager myself my experience with Tim has raised my level of customer response and service in my own work. Thanks Tim. You are the best
I am a Navy vet and recently closed my VA loan for my new home with Emery Financial. Tim was my loan officer and he made the whole process as easy and painless as possible. Tim was extremely patient, organized, and thorough. He presented multiple loan scenarios for us via email, provided additional scenarios upon request, video explanations of scenarios and loan packages. He is very customer service oriented and ensures that his clients have all the information needed to make decisions. Tim was very professional, returned all calls, great communicator and is very transparent. I can’t recommend him highly enough for any vets out there looking for home loans. Tim did a great job of demystifying the VA home loan program.
I was lucky to have Tim to help me out on my first VA loan back in 2011. Not only is Tim a subject expert on VA and FHA, he also have a great personality! Tim even worked with me to close my loan when I was away for military training. Tim is a person that will go above and beyond to ensure his clients are served with the best customer service possible, I highly recommend Tim to anyone that’s looking to use their VA or FHA
I’m a real estate agent and just had the opportunity to work with Tim on a VA loan. He was super responsive, very communicative and awesome to work with! I feel very confident recommending him to my clients!
I’d like to start off by thanking Tim for all the work he did into making our home purchase as smooth as possible. He was on top of all of the paperwork from day one. Tim is very knowledgeable and easy to talk to, not knowing much about the VA loan process he made it easier to understand the process.
I HIGHLY recommend Tim to anyone looking for a mortgage banker. Thanks Byron!
I recently worked with Tim on the purchase of our first home, on which we used a VA mortgage. I initially found Tim via a web search, and after being very impressed with his website and blog contacted Tim through his website. About two hours later (on a Saturday evening) Tim called me back — this was my first indication of how proactive he was. After talking with him I knew immediately he would be the right person to work with. Tim was no pressure from the start, and always was a true professional. Working with a mortgage officer (and buying a home) is a stressful process — but Tim always made me feel comfortable and at ease.
My wife and searched for our home for over 6 months, and Tim never lost patience with us, and never gave us any pressure along the way. I asked him for more loan scenarios than I could count over those six months, and I doubt there was a time it ever took him more than a couple of hours to respond with a revised loan mockup. Tim’s responsiveness to my initial inquiry was what originally impressed me, and he conducted himself in the same proactive manner throughout our transaction.
Once we found the home we were looking for, our offer was the one accepted because we promised a 30 day close. Both real estate agents were skeptical of Tim’s ability to close a VA loan in 30 days, but Tim assured me he could do it. Tim stayed in close contact with myself and both agents and the escrow office throughout the process, and kept everything on track. And sure enough we closed exactly 30 days after going under contract. I was very impressed, as were both agents in my purchase — each went out of their way to comment how impressed they were with Tim.
I would recommend Tim to anyone, and particularly other Veterans using a VA loan. Tim has tremendous knowledge of the product and the process, and his knowledge will help not only you understand the VA process, but also help you educate realtors and sellers that a VA loan is just as easy (and quick) to close as any other mortgage product.
Thanks for everything, Tim!